Shipping policy

Shipping Policy

Processing Times

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery

  • We ship using reliable carriers such as UPS, FedEx, or DHL, depending on your location and order type.

  • Estimated delivery times will be provided at checkout. Please note that delivery times are estimates only and not guaranteed.

  • Large equipment orders may ship via freight service and require scheduling for delivery. You will be contacted directly to arrange a convenient delivery time.

Shipping Rates

  • Shipping costs are calculated at checkout.

  • On certain promotions, free shipping may be available for qualifying orders (details will be stated on the offer).

International Shipping

  • We ship worldwide. Duties, taxes, and import fees are not included in our prices and are the responsibility of the customer.

  • International shipping times vary depending on customs processing in your country.

Order Tracking

  • Once your order has shipped, you’ll receive an email with a tracking number. Please allow up to 24 hours for tracking information to update.

Damaged, Lost, or Missing Packages

  • Please inspect your order upon delivery. If your item arrives damaged, defective, or if the wrong item was received, contact us within 72 hours with photos of the packaging and product so we can resolve the issue quickly.

  • We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure the shipping address provided is secure.

Freight Deliveries (Devices & Large Equipment)

  • Freight deliveries must be signed for upon arrival. The consignee is responsible for inspecting the shipment for visible damage before signing.

  • If there is damage, note it on the delivery receipt and notify us immediately so we can assist with a claim.

Shipping Restrictions

  • We cannot ship to P.O. Boxes.

  • Certain consumables (such as CO₂ tanks) may have restrictions based on local shipping regulations.

Questions
If you have any questions about your shipment, contact us anytime at contact@cryoliteusa.com