1) Information We Collect

• Personal Information: name, business name, email address, phone number, billing/shipping address, and order/payment details.
• Device & Usage Data: IP address, browser/device type, pages viewed, referring/exit pages, and interactions with our site, emails, or forms.
• Communications Data: email/SMS content you send to us, support requests, and preferences.
• SMS Program Data: phone number, opt-in/opt-out status, message logs (timestamps, deliverability), engagement (e.g., replies).
• Cookies & Similar Technologies: cookies, pixels, local storage used for authentication, analytics, and advertising (see Section 7).

2) How We Use Your Information

• Process and fulfill orders; provide training, onboarding, and customer support.
• Send transactional communications (e.g., confirmations, device/service updates).
• Send marketing communications (email/SMS) with your consent.
• Improve products, services, safety protocols, and user experience.
• Conduct analytics, debugging, fraud prevention, and security monitoring.
• Comply with legal obligations and enforce our Terms & Conditions.

3) How We Share Information

We do not sell or rent your personal information. We may share information with:

• Service Providers: payment processors, shipping/logistics partners, CRM and messaging platforms, analytics providers—only as necessary to deliver services and under confidentiality obligations.
• Legal/Compliance: when required by law, subpoena, or legal process; to protect rights, safety, or property.
• Business Transfers: as part of a merger, acquisition, financing, or sale of assets, subject to this Policy’s protections.

4) Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5) Data Retention

We retain personal information for as long as needed to provide services, meet legal/accounting obligations, resolve disputes, and enforce agreements. Retention periods vary by data type, purpose, and legal requirements.

6) SMS/Text Messaging Policy (A2P Compliance)

By opting into SMS/text communications from CryoLite USA (TrueScale Solutions LLC), you agree to the following:

• Program Description: You may receive updates, promotions, appointment reminders, and service-related messages about CryoLite products and services.
• Message Frequency: Message frequency varies.
• Opt-Out: You can cancel at any time by replying STOP. After you send STOP, you will receive one final confirmation message and then no further texts.
• Help: For assistance, reply HELP or contact contact@cryoliteusa.com or (916) 461-5486.
• Carrier Disclaimer: Mobile carriers are not liable for delayed or undelivered messages. Message and data rates may apply.
• Consent: By providing your phone number, you consent to receive automated marketing texts from CryoLite USA at the number provided. Consent is not a condition of purchase.

7) Cookies, Analytics & Advertising

We and our partners use cookies and similar technologies for site functionality, analytics, and advertising (including retargeting). You can manage cookies through your browser settings. Disabling cookies may impact site functionality.

8) Your Privacy Choices & Rights

• Marketing Opt-Out: Unsubscribe links are provided in emails; reply STOP to opt out of SMS.
• Access/Deletion/Correction: You may request access to, correction of, or deletion of your personal information, subject to legal exceptions.
• CCPA/CPRA (California): California residents may request disclosure, deletion, correction, and to limit the use/disclosure of sensitive personal information. We do not “sell” or “share” personal information as defined by the CPRA.
• GDPR (EEA/UK, if applicable): Where applicable, you may have rights to access, rectify, erase, restrict or object to processing, and data portability. You may also lodge a complaint with your supervisory authority.

To exercise rights, contact contact@cryoliteusa.com. We may verify your identity before acting on requests.

9) Children’s Privacy

Our services are intended for professional/business use and are not directed to children. We do not knowingly collect personal information from children under 13 (or as defined by local law). If you believe a child has provided us information, please contact us for deletion.

10) Third-Party Links & Integrations

Our website may contain links to third-party sites and services. Their privacy practices are governed by their own policies. We are not responsible for third-party content or practices.

11) International Data Transfers

If you access our services from outside the United States, your information may be transferred to, stored, and processed in the U.S. where data protection laws may differ. We take steps to ensure appropriate safeguards for such transfers where required.

12) Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated via email or site notice.

13) Contact Us

For questions or requests regarding this Privacy Policy, contact:

Device Disclaimer: The CRYOLITE Device is not a medical device. It is not intended to diagnose, treat, cure, or prevent any medical condition. Always follow training and safety guidelines.